Staffing 60+ Multilingual Technical Support Specialists in Eastern Europe

The Client is among the world’s largest Technology companies that helps its customers transform  their businesses leveraging its wide-range of innovative products, solutions, services and IPs built around Digital, Cybersecurity, Analytics, IoT and Engineering Services. It operates in more than 40 countries worldwide, employing 125,000 people. It serves 250 of the Fortune 500 and more than 600 companies among the Global 2000.

The current engagement is for the Client’s operations in Poland, which is the hub for providing multilingual technical support services. Through its Global Delivery Centers located in Warsaw, Krakow and Wroclaw, it serves more than 35 customers in 18 different languages in the region

In tune with its operations in the region, the Client wanted to hire a large number of Technical Support staff, predominantly IT Analysts, who could support customer operations across Europe in multiple languages.

The Client wanted support specialists who were proficient in Swedish, German, French, Danish & Dutch. Apart from this, the Client also wanted to hire KYC Specialists for a leading Banking customer in the region in addition to Business Analysts, .Net & Java professionals.

The key challenges faced by the Client were two-fold;

  • The scarcity (volume) of quality resumes - with both technical & language skills
  • Geographically small job market

Avance Consulting has been one of the preferred recruitment partners of the Client since 2012. A strong local presence helped Avance Consulting form a network of independent recruitment partners in the region, which turned out to be a major game changer.

A team of 15-20 individual recruiters with with considerable experience and local reach set out on the process. The team tapped the following sources for potential candidates:

  1. Local candidate networks
  2. Referral channels
  3. Language training schools

Tapping the Social Media

Apart from the alternate channels, Avance Consulting also successfully sourced more than 150 potential candidates from Facebook and LinkedIn. The recruiters joined Facebook groups, posted jobs and processed the responses.

The team was able to ensure 62 joinees.

Avance Consulting helped the Client achieve the following:

Helped close bulk positions

The Client was able to on-board multiple IT Analyst positions within the given time-frame.

Ensure Business-as-usual

The on-time and error-free delivery enabled the Client to run its regional operations smoothly without disruptions and maintain desired operational uptime.

Innovative sourcing

The alternative sources leveraged by Avance Consulting opened up multiple hiring options for the Client and lent flexibility to its recruitment processes and operations.